KUDO COACH PRIVACY POLICY
Your privacy and data protection are our top priorities
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1. INTRODUCTION
Kudo Coach ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union, as well as other applicable data protection laws.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect the following personal information:
Account Information: Name, email address, password, and profile picture
Profile Information: Date of birth, weight, height, coaching name (for coaches)
Contact Information: Phone number, country code
Platform Connection Information: Credentials and access tokens for connected platforms
Coach-Athlete Relationship Information: Information about your coaching relationships
Payment Information: Payment details for subscription services
Activity Data: Workout metrics, performance data, health and weight data
Device Information: Device type, operating system, and browser information
2.2 Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate our platform:
- Usage Data: Information about how you use our platform, including clicks, pages visited, features used, and time spent
- Technical Data: IP address, browser type and version, time zone setting, operating system, and device information
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies
3. HOW WE COLLECT YOUR INFORMATION
We collect information through:
Direct Interactions
When you create an account, update your profile, connect with a coach or athlete, or contact us
Automated Technologies
Through cookies, server logs, and similar technologies
Third-Party Platforms
When you connect your Strava, Training Peaks, Garmin, or other accounts to our platform
API Integrations
When we retrieve your activity data from connected platforms via their APIs
4. HOW WE USE YOUR INFORMATION
4.1 Providing and Improving Our Services
- • Delivering personalized training analysis and feedback
- • Facilitating coach-athlete relationships and communications
- • Generating personalized workout names (Digital Validation Experiment feature)
- • Operating, maintaining, and improving our platform and services
4.2 Communications
- • Sending you notifications about your activities, analyses, and platform updates
- • Delivering activity analyses via your selected channels (email, Telegram, WhatsApp)
- • Providing customer support and responding to inquiries
4.3 Research and Analytics
- • Analyzing usage patterns to improve our services
- • Developing new features and functionalities
- • Evaluating the effectiveness of our platform and services
4.4 Legal and Security
- • Detecting and preventing fraud, unauthorized access, and other harmful activity
- • Complying with legal obligations and enforcing our terms
- • Resolving disputes and addressing legal claims
5. LAWFUL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
- Contract: Processing necessary for the performance of a contract with you or to take steps requested by you before entering into a contract
- Legitimate Interests: Processing necessary for our legitimate interests in providing and improving our services
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing necessary to comply with legal obligations
6. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Coach-Athlete Relationships: When you connect with a coach or athlete, we share relevant activity data and analysis
- Service Providers: Third-party service providers who assist us in operating our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or transfer of our business
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information:
- • Encryption of data in transit and at rest
- • Regular security assessments and vulnerability scanning
- • Access controls and authentication requirements
- • Security monitoring and incident response procedures
- • Regular staff training on data protection and security
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
POPIA Rights (South Africa)
- • Right to Access: Request access to your personal information
- • Right to Correction: Request correction of inaccurate information
- • Right to Deletion: Request deletion of your personal information
- • Right to Object: Object to processing of your personal information
- • Right to Withdraw Consent: Withdraw consent for processing
- • Right to Complain: Lodge a complaint with the Information Regulator
GDPR Rights (European Union)
- • Right to Access: Access and receive a copy of your personal information
- • Right to Rectification: Correct inaccurate or incomplete information
- • Right to Erasure: Request deletion of your personal information
- • Right to Restrict Processing: Request restriction of processing
- • Right to Data Portability: Receive your data in a structured format
- • Right to Object: Object to processing of your personal information
10. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
11. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. CHILDREN'S PRIVACY
Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
14. COMPLAINTS AND REGULATORY BODIES
If you have concerns about our data practices, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
15. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Key Points
GDPR & POPIA Compliant
Full compliance with international data protection laws
Data Encryption
Your data is encrypted in transit and at rest
Transparency
Clear information about what data we collect and why
Your Rights
Full control over your personal data and privacy settings
Questions About Privacy?
Our privacy team is here to help you understand how we protect your data.